Refund and cancellation policy

At HoneNURSE, we strive to provide transparent, student-friendly terms for all digital publications, practice exams, and software tools.

Because our products are delivered digitally, this policy outlines the conditions under which refunds, returns, and subscription cancellations are processed.

1. Merchant of Record

All financial transactions on HoneNURSE are processed by our Merchant of Record, Dodo Payments. Dodo Payments handles transaction processing, sales tax collection, invoicing, customer chargebacks, and refund disbursements.

2. Digital Ebooks and Study Guides

14-Day Refund Window: We offer a full refund within 14 calendar days of purchase for your first purchase of any digital ebook or study guide, provided the digital publication has not yet been downloaded from your HoneNURSE account vault.
Downloaded Files: Once an ebook file has been accessed or downloaded from the private vault, the digital purchase is deemed completed, and we cannot issue a refund.
Sample Previews: To ensure an ebook meets your study needs before buying, free 15-page sample previews with full tables of contents are available on every ebook product page.

3. Computer-Based Practice Examinations

Unused Attempts: We offer a full refund within 14 calendar days of purchase for any practice examination, provided that no exam attempt has been initiated.
Initiated Attempts: Once you begin an examination session, pass the pre-flight honor-code screen, and access exam questions, that purchase is non-refundable.
Free Sample Exam: A free 10-question sample practice examination is available to any registered student so you can experience the computerized test interface before purchasing.

4. HoneLENS Subscriptions and Semester Passes

Subscriptions (Monthly, Yearly): HoneLENS Pro subscriptions (monthly or yearly) can be cancelled at any time with no penalties or cancellation fees. You may Cancel Anytime via the self-service Dodo Customer Portal or your HoneNURSE account settings. When you cancel, your Pro license remains fully active until the conclusion of the current paid billing period, and you will not be billed for subsequent renewal cycles.
Semester Pass (One-Time 120-Day Pass): The HoneLENS Pro Semester Pass is a one-time purchase granting 120 days of continuous access. It is not an auto-renewing subscription and does not need to be cancelled; it expires automatically at the end of the 120-day period unless you choose to make a new purchase.
How to Cancel a Subscription:

Directly via Dodo Customer Portal: Visit [customer.dodopayments.com]() and log in with the email address used during purchase to manage or cancel your active subscription.
Via Your HoneNURSE Account: Navigate to your Account Dashboard under the HoneLENS panel and select "Manage or cancel subscription".
Via Support: Email support@honenurse.com with your customer email address and request cancellation assistance.

5. How to Request a Refund

To request a refund for an eligible, unused digital product within the 14-day window:

Send an email to support@honenurse.com from the email address associated with your purchase.
Include your purchase date, product name, and the transaction ID or invoice number received in your Dodo Payments receipt.
Our support team will verify eligibility and aim to respond and initiate eligible refunds within 2 business days.
Once processed by Dodo Payments, funds typically appear on your original payment method within 5 to 10 business days, depending on your financial institution.

6. Monitored Contact

For refund assistance or billing inquiries:

Email: support@honenurse.com
Customer Billing Portal: [customer.dodopayments.com]()
Merchant of Record: Dodo Payments